Repairs and technical problems

Problem solving guide (trouble shooting)
To help you solve the most common problems, we have developed this troubleshooting guide. This includes the definition of the component and type of conne...
Wed, 4 Mar, 2020 at 10:54 AM
How to open a Support Ticket
For any communication with the technical support, Triplogik uses a ticket service. This allows you to track all your requests and solutions in one place. ...
Wed, 13 Nov, 2019 at 3:49 PM
Repairs
If your unit needs to be repaired Please open a service ticket in the tickets section so that our service department can make a quick diagnostic. We wil...
Mon, 15 Apr, 2019 at 7:49 PM
My logger don't seem to turn on (no power light)
The TL1000 is powered by a UBS port and uses a mini USB cable.  (Windows 10 , please follow this link )   When connected to a PC, the logger will star...
Wed, 17 Feb, 2016 at 10:40 AM
The Logger fails to get a fix.
Ensure the TL1000 can see the sky. Some cars have windscreen heaters/reflectors that block out all radio signals. They usually have a section that is f...
Wed, 6 Aug, 2014 at 1:16 PM
RMA and Return policy
   Please consult our policy about Returns and RMA conditions Link to Document here
Thu, 13 Mar, 2014 at 4:29 PM
Parts
User replaceable parts are available in our buy now section. For any other part, please contact us by opening a service ticket in the tic...
Tue, 10 Dec, 2019 at 11:30 PM
constant beeping and does not record mileage trips
When the instrument memory get completely full, a constant beeping will sound and no recording will be performed as there is no more space .  In fact, this...
Wed, 16 Jan, 2019 at 7:39 PM
Telephone number for support?
We do not have a support phone number  All support is done trough our support website  New instrument Purchase (Covered by 1 year warranty and support)...
Fri, 13 Sep, 2019 at 2:52 PM